Access AI: Live Call Guidance, powered by HeadsUp™

Real-time AI coaching for admissions teams to get patients into care.

Request a Demo Now See it in action

Your admissions staff are heroes who save lives every day.
Heads Up empowers them to do their very best work.

Listen Listens to and understands what the caller needs and how ready they are to seek care. Guide Gives staff suggested wording informed by Motivational Interviewing, Stages of Change, and trauma-informed language. Document Captures structured notes in the background so staff stay focused on the caller.

See the support behind the conversation

Watch how real-time AI coaching transforms the intake process.

Mental Health & SUD ABA Therapy

Inside Access AI: Live Call Guidance

Help your team find the right words when they matter most.

An intake call asks a lot of the person answering: navigating a complex clinical conversation while someone may be frightened, overwhelmed, or unsure about care. Static scripts cannot account for every caller, and skills from training fade without reinforcement. HeadsUp brings evidence-based coaching into that live conversation, tailored to what the caller is expressing, in real time.

Not a chatbot

The AI never speaks to the caller — it coaches the human who does.

Motivational Interviewing

Identifies where the caller is in the Stages of Change, with prompts to strengthen resolve and reduce ambivalence.

Real-time AI

Suggested wording appears in under two seconds, informed by what the caller is expressing.

Trauma-Informed Language

Provides sensitive, nonjudgmental wording for key emotional moments.

Automated Note Capture

Records notes, structured data, and summaries during the call to ease documentation.

Evidence-based Guidance

Built for behavioral health conversations across specialties, from substance use to eating disorders.

Why it Matters

More confidence on every call.
More consistency across your team.
More people taking a next step toward care.

Confidence in difficult moments

Help staff respond to callers who are hesitant, distressed, or struggling to explain their need.

Consistency across calls

Bring a shared, evidence-based approach to intake conversations.

Reduce performance variance

Reinforce staff skills with coaching they can use during live calls.

....and more inquiries become admissions.

Just 5% more conversions, compounded across every inquiry, means more admissions and revenue without more staff.

Veteran Baseline

Standard New Hire

With HeadsUp: AI Call Guidance

FAQ

Questions your team will ask

Does the AI ever talk to the caller?

The AI never speaks to the caller, it surfaces suggestions to the human taking the call using trauma-informed language, motivational interviewing, and a wealth of context based information. 

Which clinical frameworks does it use?

HeadsUp™ draws on Motivational Interviewing, the Stages of Change model, and trauma-informed language. It identifies where a caller is in their readiness for care and suggests evidence-based wording that fits that moment.

Is the call recorded? Who can see it?

HeadsUp™ captures a transcript, structured intake notes, and a call summary so staff don't have to document by hand. Access is limited to authorized members of your team, and Anonymous Health is HITRUST e1 Certified for the security of sensitive patient information.

How is it priced?

Pricing is tailored to your organization depending on the size of your admissions team and your call volume. Request a demo and we'll put together a plan that fits.

How fast do new hires ramp?

Because guidance appears live on every call, new hires get the same evidence-based support as your most experienced staff from their first day, instead of relying on training that fades over time.