Access AI: Phone

AI Phone turns every inbound call into an active conversation.

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How it works

Every call is answered, and every caller helped.

Hi, this is Sofia, an AI companion at Bay Ridge Behavioral Health. How can I help?”

I hear you. Let me ask a couple of quick questions so I can better understand. Has this been going on for a while, or did something happen recently?

Thank you. I’ve got what the admissions team needs. I’m connecting you to Maria now, and she’ll have everything we just talked through.

Answer Answers right away, at any time, in a voice tailored to your organization. Understand Guides conversation with relevant questions to capture the details your team needs to keep the process moving. Route Books the callback or transfers to a person, with the full conversation attached.

0

missed calls, down from nearly 40%

$2.9m

Incremental annualized revenue

26

admissions through AI in a single month

0

missed calls, down from nearly 40%

$2.9m

Incremental annualized revenue

26

admissions through AI in a single month

Northern Illinois Recovery Center saw these results within 90 days

Inside Access AI: Phone

Every call answered. Every caller understood.

Almost four in ten inbound calls to a behavioral health provider never reach a human. AI Phone answers every one in your organization’s voice, understands what the caller needs, and hands your team a conversation that’s already underway.

Sounds like you

Your programs, your tone, your name.

Warm transfer

Hands off conversation and context when a human needs to take over.

Works alongside your team

Absorbs volume so your staff take the calls that need them.

Zero missed calls

After-hours, overflow, and other gaps in coverage, AI Phone steps in so no one goes to voicemail.

Captures the whole story

Turns natural conversation into structured data your team can use.

Every call logged

Recording, transcript, and summary for your team.

Why it Matters

Built for how your organization works

ABA Therapy

Caregivers calling during the school-day scramble reach a real answer, not a queue.

Mental Health & SUD

Overflow and after-hours coverage for the calls that come at 11 p.m.

Eating Disorders

A calm, informed first voice for families making a frightening call.

FAQ

Questions your team will ask

Will callers know they're talking to an AI?

Yes. AI Phone introduces itself as an AI companion for your organization, by name, at the start of every call. Callers can ask for a person at any time.

What happens in a crisis call?

AI Phone is built for behavioral health conversations and recognizes signs of crisis. It stays calm, shares immediate crisis resources, and transfers the caller to a person on your team, external hotlines, or even 911 right away.

Does it replace our admissions line?

No. It answers the calls your team can't get to — after hours, overflow, lunch, the Monday surge — and books the callback or warm-transfers to a person with the full conversation attached.

How is it priced?

Pricing depends on your call volume and the number of lines you cover. Request a demo and we'll put together a plan that fits.

Does it work with our phone system?

Yes. AI Phone connects to the phone systems behavioral health providers already use; see the Integrations page for the list. If yours isn't on it, we build the connection.