Resource
The Psychological Patient Journey
A Research-Supported Framework for Behavioral Health Intake Conversations.
You do not need a new system to begin. You need a clear picture. This four week plan walks your team through counting what is missed, listening to real calls, mapping what happens after someone reaches out, and putting a number on the gap.
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Who it's for
Admissions leaders and Care Navigators who answer the hardest call of someone's life, and want a framework built on what actually happens on that call, not a sales funnel.
Inside
A research-backed model of the five stages a caller moves through on the way to care, from recognizing there is a problem to showing up, and what the Care Navigator, supported by HeadsUp, should do at each one.
The First Call
Rebuilding the behavioral health front door for the AI age, with care at the center and AI as the overlay.
The 30 Day Front Door Checklist
See your front door the way a patient or family does. Four weeks, sixteen steps, no new system required.