Case Study
Northern Illinois Recovery Center
In April alone, 26 admissions came through Access AI — close to half the center's admissions for the month.
The Situation
Northern Illinois Recovery Center lost almost four in ten inbound calls before a person ready for care ever reached a human — and most people who hit voicemail have already called someone else by the time anyone calls back.
What Access AI Changed
Access AI closed the leak. The Voice Intake Agent answers every inbound call, and the Web Chat Assistant turned the website into a working care channel — lifting engagement well past the system it replaced.
0
Missed Calls down from nearly 40%
300
Lead Growth Inbound leads captured
47
Web Chat Engagement over the system it replaced
The Bottom Line
Increase of $2.9 million of annual revenue above baseline using Access AI: Web Chat and Voice Intake